Part II G. Policy and Procedure Manuals

A librarian should consider creating Policy and Procedure Manuals for the literacy program. The policy manual will give the program consistant goals from year to year. The policy manual will also ensure that the program stays within the goals outlined in the library’s policy manual. Like the library's policy manual, the literacy program's policy manual should rarely need revision. Typical sections for a policy manual are:

• Mission
• About us
• Board of Directors or Advisory Group
• Services offered
• Privacy policy

The procedure manual provides standards, procedures, and continuity of performance. It should contain the information that a standin coordinator will need to keep the program running if the coordinator goes on vacation or medical leave or changes jobs. It should be reviewed and updated annually. Typical sections for a procedure manual are:

• Volunteer guidelines
• Resources
• Contacts
• Sponsors and Partnerships
• Workshops
• Tutor tips
• Long range planning
• Evaluation checklist
• Copies of forms